MedAid

Overview

Project Name: MedAid
Role: Lead UX/UI Designer
Project Type: HealthTech Mobile App
Duration: 4 Weeks (Research → Wireframes → High Fidelity Design)

Medaid is a mission-driven mobile app designed to connect individuals who cannot afford medical supplies with trusted donors, partners, and healthcare providers. My role was to lead the end-to-end design process, from user research to high-fidelity mockups, with a clear goal: make healthcare more accessible, one tap at a time.

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Problem

Millions of people in low-income communities struggle to access essential medical supplies. Existing platforms either cater to paid users or have complex interfaces that are not beginner-friendly.

We asked ourselves:
"How might we simplify the process of requesting and receiving medical aid for users with limited digital literacy or financial access?"

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Goals

• Design an intuitive mobile experience that requires minimal learning curve
• Streamline the request and donation processes
• Build trust through transparent tracking of aid and medical supply deliveries
• Ensure accessibility across low-bandwidth environments

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Key Screens & Experience Flow

1. Homepage – Know Your Options, Instantly

Design Focus: Simple navigation and personalized options

Features:

• Quick Actions: Find Medical Supplies, Request Aid, Track Request, Get Help
• Recent Updates: View recent activity
• Search bar

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2. Find Medical Supplies Flow – Fast, Guided, Human-Centered

Design Focus: Reduce scroll fatigue with a step-by-step supplies search flow

Features:

• Smart page with minimal required fields
• Filter and search tools
• Featured categories (e.g., diabetes kits, wellness supplements, cold & Flu relief , etc.)
• Products page

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3. Financial Aid Flow – Build a Bridge, Not a Wall

Design Focus: Create an easy and trustworthy assistance interface

Features:

• Find Available Aid Programs
• Simplified form application
• Payment and pickup logistics integrated

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4. Order Tracker – Empower Through Transparency

Design Focus: Give users clarity and peace of mind

Features:

• Track aid status: Accepted → Processing → Shipped → Delivered
• Chat support and update notifications
• Delivery person details and arrival ETA

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Design Process

Research Phase

• User Interviews: 10 participants (including patients, caregivers, and health volunteers)
• Pain Points Identified:
  • Long aid approval times
  • Confusion on how to apply
  • No clarity on status updates

Wireframing

• Sketched multiple flows on Figma and FigJam

• Prioritized a user's goal to purchase medical supplies
• Conducted quick usability testing with low-fidelity wireframes

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High-Fidelity Design

• Designed with Figma
• Color palette focused on warmth (greens, soft reds) and trust
• Typography: Large, readable fonts for accessibility

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Impact & Results

While the app is in pre-launch, early testing with stakeholders showed strong promise:

• 92% of users found the app easier than traditional aid forms
• 83% felt more confident using the tracker compared to phone follow-ups
• Increased donor interest after introducing verified urgent requests

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Tools Used

• Figma (UI Design & Prototyping)
• FigJam (UX flow)
• Google Docs (Research Statement and User Research)
• Google Form (User Survey)

Full report available here

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